You open your Arkevia vault to retrieve a payslip, and instead of the document name, you find an empty line or the mention “no label.” The instinct is to think of a site malfunction. The reality is often simpler, and the cause is rarely where we imagine.
Error “no label” on Arkevia: an employer-side origin, not a platform issue
The “no label” display refers to a field without a title in the vault interface. This is not a bug of Arkevia per se. The problem usually comes from the mapping between the payroll software and Arkevia.
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Your employer uses software (Silae, Cegid, or another) to issue payslips. This software then exports the files to the digital vault via a connector. If a payroll item is misconfigured, or if an internal code is not recognized by the connector, the document arrives in Arkevia without a readable label.
Since the successive updates of payroll software between 2024 and 2026, several publishers have reported necessary adjustments to the export formats to the vaults. These modifications sometimes cause missing titles or “no label” columns for certain periods. A practical guide details the steps to follow in case of a bug or no label error on Arkevia, particularly to identify the source of the problem.
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Specifically, if you see “no label” on a single payslip or for a specific period, the issue of configuration on the employer’s side is the most likely. Contact your HR department before looking for a technical problem on your side.
Arkevia connection bug: distinguishing real outages from preventive blocks
You can no longer log in to MyArkevia. The screen shows an error, the page spins endlessly, or your password is rejected. Before concluding a general malfunction, check a few points.
Account temporarily blocked
Arkevia implements security mechanisms that can freeze access preventively. A preventive freeze looks like a bug but protects your data. This type of block occurs, for example, after several failed login attempts or when unusual activity is detected.
In this case, the account becomes accessible again after a delay or after a password reset. Technical support can also lift the block if you contact them.
Browser or cache issue
Some display errors come from the web browser itself. Here are the checks to make before any other steps:
- Clear your browser’s cache and cookies, then reload the MyArkevia login page.
- Test with another browser (Firefox if you are using Chrome, or vice versa) to isolate a potential extension conflict.
- Temporarily disable your ad blocker or VPN, which may interfere with the site loading.
If the connection works on another browser, the problem is local. No need to wait for support intervention.
Actual service outage
Sometimes the MyArkevia platform may be unavailable for maintenance or due to a server incident. A server-side outage affects all users at the same time. If your colleagues are experiencing the same issue, patience remains the only option. Service usually resumes within a few hours.
Documents missing from the Arkevia vault: where to look
You have access to your account, but a payslip or contract does not appear in your space. Several explanations exist.
The first is a simple deposit delay. Your employer transmits the documents via their management software. The sending is not always instantaneous. Some companies schedule the deposit a few days after the payroll is issued.
The second relates to the scope of the vault. Arkevia, developed by Cegedim SRH, centralizes the HR documents that your employer chooses to deposit there. Not all documents are necessarily digitized by your company. If your employment contract is not included, it may be that your employer did not include it in the digitization scope.
The third concerns changes of employer. French legal framework mandates that your digitized payslips remain accessible even after you leave. Your former employer cannot delete your documents. However, if the company has changed its digital vault provider, a data migration may have occurred, and it may be necessary to contact the former HR service to trace the transfer.
Who to contact based on the type of problem on Arkevia
Knowing who to contact saves time. Not all problems fall under the same interlocutor.
- Error “no label,” missing document, or incorrect title: your HR department or the payroll manager of your company. The problem lies in the configuration of the payroll software, not in Arkevia.
- Forgotten password or blocked account: the reset procedure on the MyArkevia site. If it fails, Arkevia technical support can intervene.
- Display bug or inaccessible page: first test another browser. If the problem persists on multiple devices, report it to Arkevia support.
- Access after leaving the company: contact your former HR service to confirm that your documents have been retained or transferred.
Always download your payslips locally as soon as they are available. Regardless of the reliability of a digital vault, having a copy in your own storage space protects you from access issues when you need it most, for example, for a rental application or a loan request.